Help123 Support
Get remote support
Enter the 9-digit code your technician gave you.
Connect to your technician
Follow these steps. Your technician can't see or control your computer until you click Accept.
Waiting for the support app to start…
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Download the support app.
Download for WindowsAbout 25 MB. It is the RustDesk remote support app, set up to connect only to Help123's servers. - Open the downloaded file. If Windows asks whether to allow it, choose Yes. No installation is needed: just run it.
- When your technician connects, click Accept in the window that appears.
On this computer, install the RustDesk app, then import our server settings:
- Download RustDesk from the official release page and open it.
- Open Settings → Network → ID/Relay server, choose Import server config, and paste this text:
- macOS: allow Screen Recording and Accessibility for RustDesk when prompted (System Settings → Privacy & Security).
- When your technician connects, click Accept.
Ending the session
You can stop the session at any time: click Disconnect in the support app's window, or simply close it. The app doesn't stay installed or running after you close it.
Having trouble?
- Nothing happens after opening the file: check your taskbar for the RustDesk window, or run the file again.
- Status stays on "Waiting": make sure you opened the file downloaded from this page (not an older copy) and that you're connected to the internet.
- Code expired: codes are valid for 15 minutes. Ask your technician for a new one.